Terms & Conditions
The terms that apply when you work with us.
Last updated: 28 May 2026
About these terms
These terms govern your use of the Goldflame Heating & Air Conditioning website. By using this website, you accept these terms. If you do not accept them, please do not use the site.
In these terms, "we", "us" and "our" refer to Goldflame Heating & Air Conditioning, a sole trader business operated by Ben Peters, based in Bedford.
Using this website
You may use this website for lawful purposes only. You agree not to use the site in any way that breaks any applicable law, damages the site or its performance, or interferes with anyone else's use of it.
We may update, change or remove any part of the website at any time without notice. We may also restrict access to parts of the site or the whole site at our discretion.
The information on this site
The content on this website is provided for general information about our services. We take care to keep it accurate and up to date, but we do not guarantee that everything on the site is complete or current at all times.
Descriptions of services, brands, timescales and coverage areas are provided as a general guide. They do not form a quote or a contract. Any work we carry out is subject to a separate survey and written quote, and the terms agreed at that point.
Prices, finance options and product availability may change. Nothing on this website is an offer capable of being accepted to form a contract for work.
Enquiries through the site
When you submit an enquiry through the website, you are asking us to contact you. Submitting an enquiry does not create any obligation on either side until we have surveyed the property, provided a written quote, and you have accepted it.
Please make sure the information you give us is accurate so that we can respond to you properly. How we handle the information you submit is set out in our Privacy Policy.
Intellectual property
The content of this website, including text, images, layout, logos and branding, belongs to Goldflame Heating & Air Conditioning or is used with permission. You may view and print pages for your own personal use in considering our services. You may not copy, reproduce or reuse any part of the site for other purposes without our permission.
Links to other sites
This website may contain links to other websites, such as finance providers, manufacturers or review platforms. These sites are not under our control, and we are not responsible for their content or their privacy practices. A link does not mean we endorse the linked site.
Our liability
We provide this website on an "as is" basis. To the extent permitted by law, we do not accept liability for any loss or damage arising from your use of, or inability to use, this website, or from reliance on any content on it.
Nothing in these terms limits or excludes our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, or for fraud.
This section relates to use of the website only. The terms covering any installation or repair work we carry out are set out separately in the quote and agreement for that work.
Governing law
These terms are governed by the law of England and Wales. Any disputes relating to them will be subject to the courts of England and Wales.
Contact
Goldflame Heating & Air Conditioning
Email: info@goldflameheating.co.uk
Phone: 07916 308502
Based in Bedford, serving Bedfordshire and the surrounding area.